Customer Case Study
Improved backup and disaster recovery process, better customer service delivery.
Challenge
Fast-growing financial services company with doubled staff size
Need for infrastructure and communications technology upgrade
Multiple suppliers managing different aspects of IT and telecoms
Needed reliable support
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Improved backup and disaster recovery process, better customer service delivery.
Solution
Comprehensive IT, telecoms, and connectivity solution from a single provider
Implementation of enhanced disaster recovery system
Proactive IT management approach
In-house support team working to contractually agreed service levois
Access to wide range of expertise from a large support team
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
800
Organisations
50
Staff
3,500+
Users
Outcome
Improved backup and disaster recovery processes
Enhanced proactive IT management
Fast and expert technical support
Better customer service delivery Access to broader expertise than an in-house IT manager
Consolidated vendor relationship for all IT needs
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
More about SilverCloud
Support
Unlimited Service Desk Support
Network management
ISP management and third party interaction
Remote managment and monitoring
Operatimg system patch management
Unlimited onsite support
Office 365 portal management
Security
Managed Anti Virus
Password management
Security awareness induction
IT Management
IT Documentation and portal access
IT procurement
Data backup monitoring
IT strategy advice
Monthly executive service desk report
Biannual account management meeting