Unified Communications Solutions for Business
Flexible platforms that scale with you, configured the right way from day one. SmartCare Voice is SilverCloud’s advanced business communications solution, designed to keep your teams connected & productive. SmartCare Voice delivers seamless, reliable, and feature-rich telephony, integrated with your wider technology ecosystem for a truly unified experience.
SmartCare Voice
Modern workplace solutions, thoughtfully designed for your business.
Our Solutions
LG Cloud Unified Communications and Collaboration solution ensures the best user experience by providing you with one single web interface to manage internal and external communication across multiple channels.
In today’s fast-paced digital landscape your organisation relies heavily on technology to remain competitive and achieve your goals. We understand that your success hinges on seamless IT operations and robust cyber security.
That’s why at SilverCloud we go beyond traditional IT. We believe in establishing genuine partnerships that are built on trust, collaboration, and a shared vision for growth.
In today’s fast-paced digital landscape your organisation relies heavily on technology to remain competitive and achieve your goals. We understand that your success hinges on seamless IT operations and robust cyber security.
Technology Partnership
LG Cloud Unified Communications and Collaboration solution ensures the best user experience by providing you with one single web interface to manage internal and external communication across multiple channels including:
- Real-time communication with internal and external users: audio and video calls, conferencing, desktop sharing, corporate chat.
- Entirely web-based and intuitive collaboration interface available in the browser. Unifying communication tasks allows you to streamline daily operations, boost workplace productivity, increase employee engagement and improve the customer service.
- Online access to shared phonebooks and presence information on any device: PC, desk phones and mobile devices.
Benefits of Unified Business Communications
All in One Business
Communications
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Our Unified Communications offering
Powerful VoIP to
keep you connected
Connect your business phone system to the future with a full suite of feature-rich IP phones. All organisational needs are covered, with superb HD audio quality and easy use.
Another services
headline
Connect your business phone system to the future with a full suite of feature-rich IP phones. All organisational needs are covered, with superb HD audio quality and easy use.
Another services
headline
Connect your business phone system to the future with a full suite of feature-rich IP phones. All organisational needs are covered, with superb HD audio quality and easy use.
Another services
headline
Connect your business phone system to the future with a full suite of feature-rich IP phones. All organisational needs are covered, with superb HD audio quality and easy use.
What’s included in your SmartCare package
Support
Unlimited Service Desk Support
Network management
ISP management and third party interaction
Remote managment and monitoring
Operatimg system patch management
Unlimited onsite support
Office 365 portal management
Security
Managed Anti Virus
Password management
Security awareness induction
IT Management
IT Documentation and portal access
IT procurement
Data backup monitoring
IT strategy advice
Monthly executive service desk report
Biannual account management meeting
Need more
technical support
We’ve got you covered! Let’s tailor a SmartCare package that’s perfect for your needs.
Our service level agreements
| Remote SLA | Onsite SLA | Target Fix Time | |
|---|---|---|---|
| Priority 1 | 30 mins | 60 mins | 4 working hours |
| Priority 2 | 1 hour | 2 hours | 8 working hours |
| Priority 3 | 2 hours | 4 hours | 16 working hours |
| Service Request | 16 working days | 24 working days | 7 days |
“We have built a lot of trust together and our partnership continues to flourish. SilverCloud is getting more and more of our business based on that trust.”
Carl McCarthy
Educational Academy Trust
“We have built a lot of trust together and our partnership continues to flourish. SilverCloud is getting more and more of our business based on that trust.”
Carl McCarthy
Educational Academy Trust
“We have built a lot of trust together and our partnership continues to flourish. SilverCloud is getting more and more of our business based on that trust.”
Carl McCarthy
Educational Academy Trust
Our most popular FAQs
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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.