Customer Case Study
Deployed a flexible VOIP system supporting on-premise phones, softphones, and mobile apps.
Challenge
Outdated IT infrastructure across three sites, including international operations.
Inconsistent user support and inefficient onboarding/offboarding processes.
Lack of secure backup and data recovery systems.
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Deployed a flexible VOIP system supporting on premise phones, softphones, and mobile apps.
Solution
Onboarded all users to SilverCloud IT support.
Installed Remote Monitoring Software for proactive issue resolution.
Migrated Office 365 licenses and customised SharePoint workflows.
Refreshed hardware and implemented a streamlined user management model.
Delivered a reliable backup solution for critical data protection.
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800
Organisations
50
Staff
3,500+
Users
Outcome
Modernised IT systems, streamlined operations, and enhanced consistency across all sites
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
More about SilverCloud
Support
Unlimited Service Desk Support
Network management
ISP management and third party interaction
Remote managment and monitoring
Operatimg system patch management
Unlimited onsite support
Office 365 portal management
Security
Managed Anti Virus
Password management
Security awareness induction
IT Management
IT Documentation and portal access
IT procurement
Data backup monitoring
IT strategy advice
Monthly executive service desk report
Biannual account management meeting